Refund Policy
Ellite Client Solutions is committed to providing high-quality services. This Refund Policy outlines the circumstances under which refunds may be issued. By engaging with ECS, you agree to the terms outlined below:
General Policy
All payments made to ECS are non-refundable, except as expressly provided in this policy or required by law. Services rendered involve time, expertise, and resource allocation that cannot be recovered.
Refund Eligibility
Refunds may only be considered under the following circumstances:
- ECS fails to deliver the services agreed upon in a signed contract or service agreement.
- Services are canceled by ECS prior to commencement without a replacement being offered.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after service initiation.
- Dissatisfaction with subjective aspects of service, such as style or creative interpretation, when services were delivered according to the agreed scope.
- Delays or issues caused by the Client's failure to provide necessary information, cooperation, or feedback.
Requesting a Refund
To request a refund, the Client must submit a written request to ECS at info@ecsinsight.com within 7 calendar days of service delivery or service cancellation. Requests must include:
- Client's name and contact information
- Description of services purchased
- Reason for refund request with supporting documentation, if applicable
Review and Decision
Upon receiving a refund request, ECS will review the request and supporting documentation. Refund decisions are made at the sole discretion of ECS and communicated to the Client within 14 business days. Approved refunds will be processed using the original method of payment.
Partial Refunds
In certain cases, ECS may offer a partial refund proportional to the services not rendered if appropriate.
Amendments to This Policy
ECS reserves the right to update this Refund Policy at any time.